Privacy policy
Ichor Liquid is a trading name of T Consolidated LTD. Any reference to Ichor Liquid here-on to Ichor Liquid will actually be in reference to T Consolidated LTD. This Privacy Policy sets out how we, Ichor Liquid, collect, store and use information about you when you use or interact with our website, https://www.ichorliquid.co.uk (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from May 2018.
Contents
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Summary
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Our details
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Information we collect when you visit our website
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Information we collect when you contact us
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Information we collect when you interact with our website
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Information we collect when you place an order on our website
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Disclosure and additional uses of your information
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How long we retain your information
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How we secure your information
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Transfers of your information outside the European Economic Area
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Your rights in relation to your information
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Your right to object to the processing of your information for certain purposes
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Sensitive Personal Information
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Changes to our Privacy Policy
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Children’s Privacy
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California Do Not Track Disclosures
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Copyright, credit and logo
Summary
This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.-
Data controller:
Tom Owens
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How we collect or obtain information about you:
- when you provide it to us (e.g. by contacting us, placing an order on our website, creating an account or signing up to our Newsletter.
- from your use of our website, using cookies and similar technologies, and
- occasionally, from third parties.
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Information we collect:
name, contact details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address).
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How we use your information:
for administrative and business purposes (particularly to contact you and process orders you place on our website. To improve our business and website, to fulfil our contractual obligations, to analyse your use of our website, and in connection with our legal rights and obligations.
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Disclosure of your information to third parties:
only to the extent necessary to run our business, to fulfil any contracts we enter into with you, where required by law or to enforce our legal rights.
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Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event):
No.
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How long we retain your information:
for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business). For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
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How we secure your information:
using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary. Payments are made using a 3rdparty Merchant provider. We do not store neither have access to your payment details.
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Use of cookies and similar technologies:
we use cookies and similar information-gathering technologies such as web beacons on our website including essential, functional and analytical cookies. For more information, please visit our cookies policy here
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Use of automated decision making and profiling:
we do not use automated decision making and/or profiling tools.
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Your rights in relation to your information
- to access your information and to receive information about its use
- to have your information corrected and/or completed
- to have your information deleted
- to restrict the use of your information
- to receive your information in a portable format
- to object to the use of your information
- to withdraw your consent to the use of your information
- to complain to a supervisory authority
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Sensitive personal information:
we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us. For more information, please see the main section below entitled Sensitive Personal Information.
Our details
The Data Controller and Protection Officer in respect of our website is Mr. Tom Owens. You can contact the data controller by writing to: 15 Glen Darragh Gardens, Glen Vine, Isle Of Man, IM44DD or sending an email to support@ichorliquid.co.uk If you have any questions about this Privacy Policy, please contact the data controller.Information we collect when you visit our website
We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.Web server log information
We use a third party server to host our website called Shopify, the privacy policy of which is available here: https://www.shopify.com/legal/privacy. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system. Our server is located in the US Use of website server log information for IT security purposes Our third party hosting provider collect(s) and store(s) server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity.Legal basis for processing:
compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).Legal obligation:
we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.Legitimate interests:
we and our third party hosting provider have a legitimate interest in using your information for the purposes of ensuring network and information security.Cookies and similar technologies
Cookies are data files which are sent from a website to a browser to record information about users for various purposes. We use cookies and similar technologies on our website, including essential, functional, analytical cookies. For further information on how we use cookies, please see our cookies policy which is available here: <Cookie Policy Link Pending> You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using our cookie control tool but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.orgor see our cookies policy.Information we collect when you contact us
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.Email
When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s):
responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing:
necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract:
where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so). Transfer and storage of your information We use a third party email provider to store emails you send us. Our third party email provider is Zoho Mail. Their privacy policy is available here: https://www.zoho.eu/privacy.html
Contact form
When you contact us using our contact form, we collect you name, email address, phone number (optional) as well as your IP address. We also collect any other information you provide to us when you complete the contact form If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.
Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s):
responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing:
necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract:
where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).
Phone
When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us. We do not record phone calls.
Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)
Legitimate interest(s):
responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing:
necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract:
where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so). Transfer and storage of your information Information about your call, such as your phone number and the date and time of your call, is processed by our third party telephone service provider, Manx Telecom.
Post
If you contact us by post, we will collect any information you provide to us in any postal communications you send us.
Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)
Legitimate interest(s):
responding to enquiries and messages we receive and keeping records of correspondence.
Legal basis for processing:
necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract:
where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so.
Information we collect when you interact with our website
We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.
E-Newsletter
When you sign up for our e-newsletter on our website or opt to receive news, offers and Store updates from us by subscribing or ticking a box at checkout indicating that they would like to receive your e-newsletter, we collect your name, and email address.
Legal basis for processing:
your consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent:
you give your consent to us sending you our e-newsletter by signing up to receive it using the steps described above. Transfer and storage of your information We use a third party service to send out our e-newsletter and administer our mailing list, MailChimp.Their privacy policy is available here: https://mailchimp.com/legal/privacy Information you submit to subscribe for our e-newsletter will be stored outside the European Economic Area on our third party mailing list provider’s servers in Atlanta, USA. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area. Use of web beacons and similar technologies in emails We use technologies such as web beacons (small graphic files) in the newsletter emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve. We will only use web beacons in our emails if you have consented to us doing so. For more information on how we use web beacons in our e-newsletter emails, see our cookies policy which is available here For more information about our third party mailing list provider and they use web beacons, please see their privacy policy which is available here: https://mailchimp.com/legal/privacy/
Registering on our website
When you register and create an account on our website, we collect the following information: name, email address, IP addressand any other information you provide to us when you complete the registration form, including any information, such as Address details for shipping orders. If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.
Legal basis for processing:
necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).Reason why necessary to perform a contract:
creating an account on our website is necessary to allow you to access the goods and services you have purchased from us Transfer and storage of your information Information you submit to us via the registration form on our website will be stored within the European Economic Area on our third party hosting provider’s servers in the UK. Our third party hosting provider is DX3Webs and privacy policy is listed above. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.Information we collect when you place an order on our website
We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.Information collected when you place an order
Mandatory information When you place an order for goods or services on our website, we collect your name, email address, billing address, shipping address and company name (if applicable). If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.Legal basis for processing:
necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).Reason why necessary to perform a contract:
we need the mandatory information collected by our checkout form to establish who the contract is with and to contact you to fulfil our obligations under the contract, including sending you receipts and order confirmations. Optional information We also collect optional information from you, such as your phone number, information about how you heard about us and any comments you may have. We also ask you if you would like to receive marketing communications from us. For further information, see ‘Marketing communications’ in this section below. If you do not supply the optional information requested at checkout, we will not be able to contact you by phone.Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).Processing your payment
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use a third party payment processor. Your payment will be processed by Paypal. Paypal collects, uses and processes your information, including payment information, in accordance with their privacy policies. You can access their privacy policies via the following link: https://www.paypal.com/en/webapps/mpp/ua/privacy-full Transfer and storage of your information Paypal is located in the UK. Information relating to the processing of your payment is stored within the European Economic Area on our third party payment processor’s servers in the UK.
Legal basis for processing:
necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).Reason why necessary to perform a contract:
to fulfil your contractual obligation to pay for the goods or services you have ordered from us.Marketing communications
At checkout you will have the option of receiving marketing communications from us. Our goods and services You can opt in to receiving marketing communications from us in relation to our goods and services by email, by subscribing to our newsletter. We will send you marketing communications in relation to our goods and services only if you opt-in to receive them.Legal basis for processing:
consent (Article 6(1)(a) of the General Data Protection Regulation).Consent:
you give your consent to us sending you information about our goods and services by signing up to receive such information in accordance with the steps described above. Transfer and storage of your information We use a third party service to administer our mailing list, MailChimp. Information you submit to subscribe for our e-newsletter will be stored outside the European Economic Area on our third party mailing list provider’s servers in the US For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area. Use of web beacons in emails We use technologies such as web beacons (small graphic files) in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve. We will only use web beacons in our emails if you have consented to us doing so. For more information on how we use web beacons in our emails, see our cookies policy which is available here For more information about our third party mailing list provider and they use web beacons, please see Mail Chimp’s privacy policy which is available above.Information collected or obtained from third parties
This section sets out how we obtain or collect information about you from third parties.Information received from third parties
We do not receive information about you from third parties.Where we receive information about you in error
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information. Disclosure and additional uses of your information
This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.Disclosure of your information to service providers
We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf.These include the following:- Telephone provider: Manx Telecom, Their privacy policy is available here: https://www.manxtelecom.com/terms-conditions/privacy-policy
- Email provider: Mail Chimp. Their privacy policy is available here: https://mailchimp.com/legal/privacy/, Zoho Mail. Their privacy policy is available here: https://www.zoho.com/privacy.html.
- Hosting provider: DX3webs. Their privacy policy is available here: https://dx3webs.com/privacy-policy-cookie-restriction-mode
- 3rdParty Review Site: Yotpo. Their privacy policy is available here: https://www.yotpo.com/privacy-policy/
Legal basis for processing:
legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).Legitimate interest relied on:
where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.Disclosure of your information to other third parties
Sharing your information with third parties, which are either related to or associated with the running of our business, where it is necessary for us to do so. These third parties include our accountant, and independent contractors. Further information on each of these third parties is set out below.Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).Legitimate interest:
running and managing our business efficiently. Accountant We share information with our accountant for tax purposes. For example, we share invoices we issue and receive with our accountants for the purpose of completing tax returns and our end of year accounts. Independent contractors Occasionally, we use independent contractors in our business. Your information will be shared with independent contractors only where it is necessary for them to perform the function we have hired them perform in relation to our business.Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).Legitimate interest:
running and managing our business effectively. We do not display the identities of third parties we may share information with by name for security and competitive reasons. If you would like further information about the identities of such third parties, however, please contact us directly via our contact form or by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such third parties, for example).Legal basis for processing:
legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).Legitimate interest(s):
sharing your information with a prospective purchaser, seller or similar person in order to allow such a transaction to take place.Disclosure and use of your information for legal reasons
Indicating possible criminal acts or threats to public security to a competent authority If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber crime has been committed or if we receive threats or malicious communications towards us or third parties. We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).Legitimate interests:
preventing crime or suspected criminal activity (such as fraud). In connection with the enforcement or potential enforcement our legal rights We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).Legitimate interest:
enforcing our legal rights and taking steps to enforce our legal rights. In connection with a legal or potential legal dispute or proceedings We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.Legal basis for processing:
our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).Legitimate interest(s):
resolving disputes and potential disputes. For ongoing compliance with laws, regulations and other legal requirements We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one.Legal basis for processing:
compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).Legal obligation(s):
legal obligations to disclose information which are part of the laws of Isle of Man or if they have been integrated into the United Kingdom’s legal framework (for example in the form of an international agreement which the Isle Of Man has signed).Legal basis for processing:
our legitimate interests(Article 6(1)(f) of the General Data Protection Regulation).Legitimate interest:
where the legal obligations are part of the laws of another country and have not been integrated into the Isle of Man’s legal framework, we have a legitimate interest in complying with these obligations.How long we retain your information
This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.Retention periods
Server log information: we retain information on our server logs for 10 days Order information: when you place an order for goods and services, we retain that information for six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes. Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 24 further months after which point we will delete your information. E-Newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.Criteria for determining retention periods
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:- the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
- whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
- whether we have any legal basis to continue to process your information (such as your consent);
- how valuable your information is (both now and in the future);
- any relevant agreed industry practices on how long information should be retained;
- the levels of risk, cost and liability involved with us continuing to hold the information;
- how hard it is to ensure that the information can be kept up to date and accurate; and
- any relevant surrounding circumstances (such as the nature and status of our relationship with you).
How we secure your information
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:- only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
- using secure servers to store your information
- verifying the identity of any individual who requests access to information prior to granting them access to information;
- using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website
Transmission of information to us by email
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.Transfers of your information outside the European Economic Area
Your information will be transferred and stored outside the European Economic Area (EEA) in the circumstances set out below. We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.Email
Information you submit to us by email is transferred outside the EEA and stored on our third party email provider’s servers. Our third party email provider is: Zoho Mail. You can access their privacy policy here: https://www.zoho.com/privacy.html Country of storage: USA. This country is not subject to an adequacy decision by the European Commission. Safeguard(s) used: our third party email provider has self-certified its compliance with the EU-U.S. Privacy Shield which is available here: pending.E-Newsletter
Information you submit to us when you sign up for our e-newsletter is transferred outside the EEA and stored on our third party mailing list provider’s servers. Our third party mailing list provider is: Mail Chimp. You can access their privacy policy here: https://mailchimp.com/legal/privacy Country of storage: USA. This country is not subject to an adequacy decision by the European Commission. Safeguard(s) used: our third party email provider has self-certified its compliance with the EU-U.S. Privacy Shield which is available here: https://www.privacyshield.gov/welcome
Clicky Analytics
Information collected by Clicky Analytics (your IP address and actions you take in relation to our website) is transferred outside the EEA and stored on Clicky’s servers. You can access Google’s privacy policy here: https://clicky.com/terms/privacy Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission. Safeguard(s) used: https://www.privacyshield.gov/welcome
Your rights in relation to your information
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to: T Consolidated LTD 15 Glen Darragh Gardens Glen Vine sle Of Man IM44DD Or an email to: support@ichorliquid.co.ukto request access to your information
and information related to our use and processing of your information;-
to request the correction or deletion
of your information;
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to request that we restrict our use
of your information;
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to receive information which you have provided to us in a structured, commonly used and machine-readable format
(e.g. a CSV file) and the right to have that information transferred to another data controller (including a third party data controller);
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to object to the processing of your information for certain purposes
(for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
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to withdraw your consent to our use of your information
at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
- https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/; and
- https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Your right to object to the processing of your information for certain purposes
You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to: T Consolidated LTD 15 Glen Darragh Gardens Glen Vine sle Of Man IM44DD Or an email to: support@ichorliquid.co.uk- to object to us using or processing your information where we use or process it in order to
carry out a task in the public interest
or for our legitimate interests
, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
- to object to us using or processing your information for
direct marketing purposes
(including any profiling we engage in that is related to such direct marketing).
-
clicking the unsubscribe link
contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;